Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, item must be returned to us at:

Cape Annie's Lighthouse
807 Route 28
South Yarmouth MA 02664

Refunds (if applicable)
Once your return is received and inspected (belts and dog collars, especially, will be inspected for any signs of wear), we will notify you by e-mail if we cannot approve your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 48 hours.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at capeannieslight@aol.com.

Exchanges (if applicable)
Size exchanges with belts or dog collars are fine, BUT the original item must not have been worn. If you need to exchange, send us an email at capeannieslight@aol.com and send your item to: Cape Annie's Lighthouse , 807 Route 28, South Yarmouth MA 02664, United States.

Shipping
To return your product, you should mail your product to: Cape Annie's Lighthouse , 807 Route 28, South Yarmouth MA 02664, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on the original order are non-refundable if you are receiving a refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.